Returns & Exchanges
At Letterbox Gifts, we want you to be delighted with your purchase; if you are not entirely satisfied, you can return your items within 30 days of receipt for a full refund or exchange. Please ensure that all products remain in their original, unopened packaging to qualify for a return.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a unique Return Authorization code.
Package Your Items
Securely pack the items in their original gift box and outer mailer, ensuring the Return Authorization code is clearly written on the outside.
Ship the Parcel
Send your package back to our distribution center using a tracked shipping service to ensure safe delivery and proof of postage.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing