Frequently Asked Questions
Everything you need to know about our letterbox-friendly gifts.
Will the gift really fit through a standard letterbox?
Yes, our signature boxes are specifically designed to meet standard UK letterbox dimensions, ensuring the recipient doesn't need to be home to receive their surprise.
Can I include a personalized message with my gift?
Absolutely. You can add a custom message at checkout, which we will hand-write or print on a beautiful gift card to be tucked inside the box.
How long does shipping usually take?
Standard delivery typically takes 2-3 business days. We also offer an express next-day delivery option if you need your gift to arrive by a specific date.
Is there any pricing information included in the box?
No, we never include invoices or price tags inside our gift boxes, making them perfect for sending directly to your friends, family, or colleagues.
What is your return policy?
We offer a 30-day return policy for non-perishable items. If your gift arrives damaged or you are unhappy with the quality, please contact our support team for a full refund or replacement.
Do you offer corporate gifting for large teams?
Yes, we specialize in corporate orders. We can handle bulk shipping to multiple addresses and offer branding options for your company.